Terms & Conditions
This business is owned and operated by: Lisa - Jane Merridue
Terms and Conditions
As an Internet Merchant and in law we are required to set out various terms and conditions of use. So this section, seeks to provide you with all the information you need in using our website and in placing an order with Grandmother Turtle.
However, if you have any questions about our Terms and Conditions please do not hesitate to contact us at
Please note that these Terms and Conditions cannot be varied except by changes made by us on the Website which we may make from time to time.
We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Grandmother Turtle. disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
Grandmother Turtle. shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. We reserve the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability.
Health & Safety with human tissue and bodily fluids
A blood borne disease can be spread by contamination from human tissue, blood and bodily fluids. Common examples of such diseases include HIV, AIDS, Hepatitis Virus B, Hepatitis Virus C and CJD.
If you have had, or have ever been suspected to have had ANY blood-borne disease WE CANNOT PROCEED WITH YOUR ORDER.
Making A Contract With Us
In accordance with UK Law, when submitting an order to Grandmother Turtle, you are entering into a contract with us to supply you with handmade keepsake jewellery items as set out in that agreement.
By placing an order with us, you have agreed to and read these terms.
Our contract with you will become binding upon our acceptance of your order by email.
Please note that any sizing for rings etc will remain the responsibility of the customer and not that of Grandmother Turtle.
We would ask you to ensure that when making your Order that you ensure the details are correct and accurate to assist us in ensuring that the finished product meets those requirements. Our actions will be fully based on the terms you set out in your Order.
In the rare circumstance of a product you ordered encountering difficulties and by this we mean that we are unable to meet the terms set out in the agreement, we will contact you as soon as possible to discuss the appropriate action.
Our terms and conditions have been written to comply with current UK legislation and advice provided by www.gov.uk.
Contracts with Grandmother Turtle are subject to UK Law.
Payment for your order is made up front.
The remitter will be liable for all remitting costs. Details of where to send payments can be found during the checkout process.
Unpaid order will be rejected after 24 hours. You are invited to resubmit your order at a more suitable time.
At the time of the Order, confirmation will be provided of the time it will take to create your keepsake.
We seek to provide you with your keepsake within a 2 - 4 weeks.
The current timeframe for us seeking to provide you with your keepsake is within a 4 - 6 week period - from the point at which we receive your inclusions - unless we notify you.
Turnaround time is based on several factors, but confirmation of the estimated timescale will be provided at the time of ordering.
As an initial step, we highly recommend that as soon as you receive your kit, you aim to return it either the same or following day. We
can only begin creation once we have received your inclusions.
It takes 5 - 7 days to make due to the process and curing.
Holiday shut downs of suppliers must be factored in, meaning that the time of year can greatly affect how busy we are - this is particularly true of Christmas.
If you want a piece specifically for a date we recommend you order well in advance.
Please note, if you have a special date/Mother's Day/birthday/Christmas, please order as soon as possible, as waiting times can go up to 16 weeks in busy periods, and we would like your loved ones to have their gift on time for that special celebration!
However, where timings may be affected we will inform you of these as soon as possible.
When you send e-mails, text messages, and other communications from your desktop or mobile device to Grandmother Turtle, you are communicating with us electronically.
We will communicate with you electronically in a variety of ways and this will be confirmed with you when you place your Order.
For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
All content included in or made available through any Grandmother Turtle website or communication such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Grandmother Turtle and is protected by UK and international copyright, authors' rights and database right laws.
The compilation of all content included in or made available through any Grandmother Turtle is the exclusive property of Grandmother Turtle and is protected by UK copyright and database right laws.
You may not extract and/or re-utilise parts of the content of any Grandmother Turtle Services without our express written consent.
In addition graphics, logos, page headers, button icons, scripts, and Product names included in or made available through any Grandmother Turtle website or communication are trademarks or trade dress of Grandmother Turtle.
Grandmother Turtle trademarks and trade dress may not be used in connection with any product or services that is not Grandmother Turtle’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Grandmother Turtle.
All other trademarks not owned by Grandmother Turtle that appear in any Grandmother Turtle. Services or products are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Grandmother Turtle.
One or more patents owned by Grandmother Turtle apply to the Grandmother Turtle services and products operate under license of one or more patents.
When ordering products from Grandmother Turtle for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you; we have no control over these charges.
Amendments to the Conditions of Sale
We reserve the right to make changes to our website, policies, and terms and conditions, policies or these Conditions of Sale at any time.
You will be subject to the terms and conditions, policies, and Conditions of Sale in force at the time that you order products from us; unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law, or government authority (in which case it may apply to orders previously placed by you).
If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable, and will not affect the validity and enforceability of any remaining condition.
Applicable by Law
These conditions and the interpretation of its terms shall be governed by and construed in accordance with the laws of the United Kingdom.
If you breach these Conditions of Use/Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you break these Conditions of Sale.
Caring for your Creation
Guidance and advice on caring for your jewellery and mementoes are found in the FAQ.
These are cutting edge piece of jewellery and due to the compounds they are made with they should be treated with great care.
Failure may result in your creation being damaged over time and/or fittings becoming detached.
Refunds and Returns
All faults/damages must be reported of receipt of your creation. If we receive no communication within seven days, then the jewellery is deemed to be in full working order, with no problems.
Each creation is handmade and although we will endeavour to replicate your purchase to the sample you chose, there will be slight differences in appearance. Please also note that the resin tinting of your creation may not always be exactly as it appears online. Each resin tint is handmade, and slight colour variations and possible air bubbles may be evident.
Please further note, breastmilk colour varies from mother to mother, therefore your end product will reflect that.
As each creation is your personal breastmilk or any other inclusion, we are unable to accept any refunds, or offer any returns.
Grandmother Turtle is not responsible for any losses or damages to your creation, irrespective of the age of it. Guidance on caring for your creation is provided, and as such, we cannot be held responsible for how you wear or use your creation.
Warranties and Guarantees
Due to the nature of resin, creations can be damaged and/or broken. We advise you to check your creations regularly for signs of damage and wear and tear, which may lead to losses.
Should your creation break within three months of posting we will seek to repair it for free.
This guarantee does not extend to damage caused by obvious misuse where our aftercare instructions are not followed, or if the jewellery is lost or stolen.
Our total liability to the performance of this contract shall be limited to the value of the goods. We shall not be liable for any direct, indirect, or consequential compensation arising out of the performance or non-performance of this contract.
The following are the relevant timeframes for the guarantees that we are able to offer. For more information please contact us.
All products are subject to a two-year guarantee. Please note these are all subject to correct care having been carried out by you during this period.
Safety for you
Please note, all our creations are not safe for consumption, and may present a choking hazard. Please inspect your creation regularly for wear and tear, and ensure it is not left unattended with children or animals.